A guiding principle of mine is that I am responsible for the results of my encounters.

I know you are right. I know you have the facts on your side. I know your argument is irrefutable and if they would just shut-up and listen for five minutes this whole thing would be cleared up!

I know your Mom hung your crayon drawings on the fridge and took you for ice cream when you got an A in spelling. But day in and day out, parents, teachers, coaches, and bosses spent most of their time correcting you.

Reputations are Hard Won…An Easily Lost